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Topic Overview

This entertaining, interactive, content-rich seminar shows how to create a culture of celebration leading to more innovative, authentic, responsive employees. Learn what the most admired companies are doing to honor, celebrate, engage and retain employees & customers. You will discover that those who celebrate stay connected.

 

Speaker : Scott Friedman

scott-friedman-vigoreventsScott Friedman, CSP, (Certified Speaking Professional), 2004-05 President of the National Speakers Association, is the author of three books and co-author of four others.  His latest book, “Celebrate”: Lessons Learned……..read more

 

Main Takeaways

  • Develop a “celebration mentality,” which becomes a way of life.
  • Learn the power of gratitude in creating happier employees and customers.
  • Learn fun, innovative rituals for fostering an open and engaging workplace.
  • Combat stress and celebrate with the “One-Minute Humour Break.”
  • Understand how the element of surprise can be used to facilitate a better connection with employees and customers.
  • Learn to develop your unique sense of humour to help build better relationships.
  • Understand and implement the “Perfect World” concept.
  • Become a better story celebrator through the “Pause,” “Half the Words” exercise and through playing “What If?”
  • Discover how practicing humility and self-accepting humour can help build a connected culture.
  • Learn to effectively use humour and celebration in demonstrating service excellence

 

Who Should Attend

Directors Heads of Departments, VPs, Senior Managers, Managers, Leaders from the following departments: Human Resources, Training, Marketing, Customer Loyalty, Employee Relations, PR & Communications, Sales, Business Development, and anyone who wants to build a healthier culture and create a better experience and loyalty with their employees and customers.

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