Service Excellence Conference

ENHANCE CUSTOMER EXPERIENCE.
DEVELOP HIGH PERFORMANCE CULTURE.
DRIVE CUSTOMER SATISFACTION.

1 DAY CONFERENCE

 4 December 2019

9:00 AM – 5:00 PM

JUMERIAH HOTEL – MESSILAH BALLROOM.

FOR INQUIRIES
(965) 9491-3803
(965) 2246-1445

CONFERENCE OVERVIEW

SERVICE EXCELLENCE CONFERENCE

The Customer Service Excellence demonstrations the precise meaning of value, what it is that customers actually value and what an organization can do to ensure it, perhaps uniquely, can deliver it.

Service Excellence Conference is Application of tools and techniques will enable attendees to provide dramatic increase in customer service, leading to customer retention and increased revenues..

Learning Outcomes

AT THIS CONFERENCE, PARTICIPANTS WILL UNDERSTAND:

  • The 6 ingredients of ‘Customer Delight’ and making them work for you

  • How to create Customer Delight – How does your business measure up?

  • How to spark innovative thinking—in yourself and others

  • The motives for making the shift from a service to EXPERIENCE culture

  • Awareness of your role; where do you influence the Customer Experience?

  • Knowledge of the A.C.E. strategy behind customer centric companies

  • How to make the business case (ROI) case for customer experience improvement

  • Whether your brand promise is effective in communicating your customer value proposition

  • Identify all the people – internal and external – who influence your brand’s reputation and profitability

  • The difference between the three levels of empathy

  • How self-awareness allows leaders to better influence and inspire others

  • How to unlock the power of empathy and its underlying skills

  • How this approach will enhance the organization’s visibility, loyalty and profitability

3 2

JEFF TOPE, M.ED., CSP
Author. Innovation and Customer Experience Expert

KEYNOTE SPEECH
CREATING A NEW CUSTOMER EXPERIENCE:
HOW TO GO BEYOND CUSTOMER SERVICE

WORKSHOP
WHY ORGANIZATIONS GET THE EMPLOYEE ENGAGEMENT THEY DESERVE; BECOME THE EMPLOYER OF CHOICE!

Nadia Therrien
Customer Experience Influencer – Storyteller

KEYNOTE SPEECH
FOSTERING EMPATHY TO CREATE POWERFUL LEADERS

WORKSHOP
UNLOCKING THE POWER OF EMPATHY TO CREATE UNIQUE EXPERIENCES

ANDY HANSELMAN
BUSINESS IMPROVEMENT EXPERT

KEYNOTE SPEECH
Creating A Culture As Competitive Advantage!

WORKSHOP
Creating ‘Customer Delight’ With 3D Service!

NIENKE BLOEM
Customer Experience speaker

KEYNOTE SPEECH
GREAT CUSTOMER EXPERIENCES DON’T HAPPEN BY ACCIDENT

TEMA FRANK
Keynote Speaker. Author & Customer Service Mentor.

KEYNOTE SPEECH
PEOPLESHOCK: BALANCING PEOPLE & TECHNOLOGY FOR SUCCESS IN THE CUSTOMER DRIVEN ERA