Service Excellence Conference

Well-designed service quality efforts can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line


 4 DECEMBER 2019

9:00 AM – 4:00 PM

Seminar Conference Overview

The Customer Service Excellence demonstrations the precise meaning of value, what it is that customers actually value and what an organization can do to ensure it, perhaps uniquely, can deliver it.
Application of the tools and techniques demonstrated in this 1-day conference will enable attendees to provide dramatic increases in Customer service, leading to customer retention and increased revenues.

Learning Outcomes:

  • How to create real quality culture and take commitment from our internal customers
  • Modern customer engagement imperatives through Digital & AI
  • The impact of technology on customer service
  • Why compliance and customer experience go hand-in-hand
  • Managing customer service experience
  • Customer retention across brand
  • Measuring Impact: Customer service metrics you should be measuring
  • Questions brands need to answer to be customer first in the digital age