Speaker: Laurence Harvey

Conflict is inevitable—but with the right mindset, it’s manageable. This 2-day practical workshop, led by Laurence Harvey, equips leaders with the skills to recognize, prevent, and de-escalate conflict through emotional awareness, clear communication, and early intervention.

Participants will explore why conflict arises, how emotions shape reactions, and what leaders can do to create safer, more collaborative environments. Through immersive exercises, participants will learn to stay calm under pressure, avoid triggers, and turn tense situations into opportunities for connection.

Day 1 – Understanding Self

• Communication under pressure
• Early warning signs & threat responses
• The fight–flight–freeze model
• Self-awareness tools (CAP Model)

Day 2 – Engaging with Others

• 4 stages of conflict
• Emotional triggers & exit strategies
• Breaking negative cycles (Betari Box)
• Conflict de-escalation (SNAPS, Drama Triangle)