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Laurence Harvey

Conflict Intelligence for Leaders
With over 32 years of experience in Learning & Development, Laurence Harvey is a dynamic facilitator, speaker, and coach specializing in conflict intelligence, inclusion, and unconscious bias. A former UK police officer with 12 years of frontline service, Laurence began his career delivering conflict avoidance, physical intervention, and personal safety training—laying the foundation for his lifelong commitment to safer, more inclusive environments. Laurence has worked with a wide range of clients across the public and private sectors, including FTSE 100 boards, global HR teams, leading universities, and non-profit organizations. He has successfully trained the board and 300 senior executives of a global corporation to lead a worldwide initiative on responsible behavior and supported a top manufacturing company in designing and delivering a transformative ""Respect at Work"" program. For the past 20 years, Laurence has delivered thousands of high-impact workshops that blend behavioral insight with practical application. His sessions are known for being thought-provoking, emotionally engaging, and deeply relevant—equipping leaders and teams with the tools to navigate conflict, address bias, and build inclusive cultures. Laurence brings deep expertise in human behavior and emotional triggers, helping individuals recognize how personal attitudes influence interactions, decision-making, and team dynamics.

Diversity Champion | Inclusion Advocate | Conflict Resolution & Unconscious Bias Specialist

Conflict is inevitable—but with the right mindset, it’s manageable. This 2-day practical workshop, led by Laurence Harvey, equips leaders with the skills to recognize, prevent, and de-escalate conflict through emotional awareness, clear communication, and early intervention.

Participants will explore why conflict arises, how emotions shape reactions, and what leaders can do to create safer, more collaborative environments. Through immersive exercises, participants will learn to stay calm under pressure, avoid triggers, and turn tense situations into opportunities for connection.

Day 1 – Understanding Self

  • Communication under pressure
  • Early warning signs & threat responses
  • The fight–flight–freeze model
  • Self-awareness tools (CAP Model)

Day 2 – Engaging with Others

  • 4 stages of conflict
  • Emotional triggers & exit strategies
  • Breaking negative cycles (Betari Box)
  • Conflict de-escalation (SNAPS, Drama Triangle)